Refund policy

Thank you for shopping with Gatsby Backdrop! We want to ensure that you are completely satisfied with your purchase. If you need to cancel an order or exchange an item, please read our return policy below:

CANCELLATION

  • All our products are made-to-order based on the options you select, so we're unable to cancel orders once production begins. Please contact us at info@gatsbybackdrop.com within 6 hours of placing your order if cancellation is necessary.
  • If you cancel after production starts, there's a 25% deduction from your order value. Custom orders can't be canceled once in production.

RETURNS

Non-returnable situations

  • No returns accepted for items without any issues.
  • No returns accepted for items showing clear signs of use.
  • No returns accepted for delays in shipping beyond our control; please place orders early.

Other situations

  • For items with production defects or flaws, we can arrange a replacement of the same kind without the need for product return. Please contact us within 48 hours of receiving your backdrop and submit photos.
  • If we send the wrong product due to our mistake, we will send the correct one to you without requiring a return.
  • All shipping fees for packages sent by us will be fully covered by our company.

Notices:

  1. Fold marks due to transport are normal and can be alleviated or removed by ironing or steaming.
  2. Please review our material descriptions carefully before placing your order.
  3. Images are for reference only; actual products may vary. Printing is based on CMYK, while monitor displays use RGB mode. We cannot guarantee 100% color matching to the examples, and no refunds or returns are given for color differences.
  4. Delivery times are estimated and subject to various factors, so we cannot guarantee exact arrival dates. Shipments to different addresses within the same country may experience 1-3 days' difference in arrival. If your package is significantly delayed, please contact us for assistance.
  5. Placing an order indicates your agreement to this Return Policy, and our Shipping Policy.

For inquiries or assistance, reach us at: